zee77 Privacy Policy

zee77 ("we", "us", "our", "the Platform") operates the online betting and casino platform accessible at https://zee77.io, targeting adult players located in Bangladesh. This Privacy Policy describes how zee77 acts as the data controller in respect of the personal data of its registered users and visitors.

For the purposes of this Privacy Policy, the terms "personal data" and "personal information" refer to any information that identifies, or is capable of identifying, a natural person directly or indirectly. This includes information such as your name, email address, date of birth, payment details, IP address, and device identifiers.

If you have any questions about how we handle your personal data, or wish to exercise any of your rights set out in this Policy, please contact our Data Support Team at [email protected]. Our support team operates around the clock (24/7) in Bangladesh Standard Time (BST, UTC+6) and will respond to all privacy-related queries in clear English.

zee77 is committed to maintaining the trust of every player who chooses to use our platform. We recognise that the responsible handling of your personal data is fundamental to that trust, and we take our obligations under applicable data protection standards seriously.

zee77 collects and processes the following categories of personal data. The specific data collected from any individual player will depend on which services they use and how they interact with the Platform.

2.1 Sensitive Data. zee77 does not intentionally collect sensitive personal data (such as biometric data, health information, religious beliefs, or political opinions) from its players. If you voluntarily disclose any sensitive information in a support communication, we will treat it with the highest level of confidentiality and will not use it for any purpose other than addressing your support query.

2.2 Third-Party Data. We may receive certain personal data about you from third parties, including identity verification service providers, fraud prevention agencies, and payment processors. We use such data only for the specific purpose for which it was shared with us.

zee77 collects personal data through the following means:

• Direct Interactions: Data you provide voluntarily when you register an account, complete KYC verification, make a deposit or withdrawal request, contact our support team via live chat or email, or respond to a promotion.
• Automated Technologies: Data collected automatically when you visit or use the Platform, including via cookies, web beacons, server logs, and similar tracking technologies. This includes your IP address, browser fingerprint, device type, and in-session behaviour.
• Payment Processors: When you initiate a transaction via bKash, Nagad, Rocket, Upay, or a card network (Visa, Mastercard), the relevant payment provider shares transaction reference data with us to reconcile your account.
• Identity Verification Providers: When you submit KYC documents, our third-party verification partner processes and confirms the authenticity of the documents provided and communicates the result to zee77.
• Game Providers: Licensed game studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may share gameplay session data with us for the purposes of customer support, dispute resolution, and fair-play auditing.
• Anti-Fraud Systems: Our automated fraud-detection systems collect technical and behavioural data to identify patterns associated with fraudulent activity, multi-accounting, or bonus abuse.

zee77 uses the personal data it collects for the following specific, stated purposes. We do not use your data in any way that is incompatible with the purposes listed below:

• Account Registration & Management: To create and maintain your zee77 account, verify your identity, and manage your account settings and preferences.
• Transaction Processing: To process deposits and withdrawal requests via bKash, Nagad, Rocket, Upay, bank transfer, Visa, and Mastercard. All amounts are processed in Bangladeshi Taka (BDT).
• Identity & Age Verification (KYC): To verify that you meet the minimum age requirement of 21 years and to confirm your identity in compliance with our Know Your Customer obligations.
• Customer Support: To respond to your support enquiries, resolve disputes, process complaints, and provide account assistance via live chat and email.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, multi-accounting, bonus abuse, money laundering, and other prohibited conduct as described in the Terms & Conditions.
• Legal & Regulatory Compliance: To meet our obligations under applicable anti-money laundering (AML) regulations, including record-keeping and suspicious activity reporting.
• Platform Improvement: To analyse usage patterns, game preferences, and platform performance data in order to improve the user experience on zee77.
• Responsible Gaming: To monitor gameplay patterns that may indicate problem gambling behaviour and to administer self-exclusion, deposit limit, and time-out tools requested by players.
• Communications: To send you essential account-related communications (e.g., deposit confirmations, withdrawal notifications, security alerts, policy updates). We do not send unsolicited marketing emails unless you have explicitly opted in.
• Personalisation: Where you have consented, to personalise your experience on the Platform by tailoring game recommendations and promotional offers based on your activity history.

zee77 processes your personal data on the basis of one or more of the following lawful grounds:

• Contractual Necessity: Processing that is necessary to perform our contract with you — i.e., to operate your account, process transactions, and deliver the services you have registered to use.
• Legal Obligation: Processing that is required to comply with applicable laws and regulations, including KYC identity verification, AML record-keeping, and age verification obligations.
• Legitimate Interests: Processing carried out to further our legitimate business interests, provided those interests do not override your fundamental rights. This includes fraud prevention, security monitoring, and internal analytics. We conduct a balancing assessment before relying on this basis.
• Consent: Where we rely on your consent for a specific processing activity (such as sending promotional communications or using non-essential cookies), we will obtain your consent in a clear and unambiguous manner. You have the right to withdraw your consent at any time without prejudice to the lawfulness of processing carried out before withdrawal.

For each major processing activity, the applicable legal basis is identified in the table provided in the sections below where relevant. If you wish to obtain further information about the specific legal basis relied upon for any processing activity, please contact us at [email protected].

6.1 We Do Not Sell Your Data. zee77 does not sell, rent, lease, or otherwise trade your personal data to any third party for commercial gain. Full stop.

6.2 Service Providers. We share personal data with trusted third-party service providers who assist us in operating the Platform. All such providers are bound by confidentiality obligations and are permitted to use your data only for the specific purpose for which it was shared. These providers include:

• Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, Mastercard — to facilitate deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and document verification services to confirm your identity and age.
• Game Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi — to deliver game content and resolve gameplay disputes.
• Fraud Prevention & Security Services: Third-party providers whose systems assist in detecting fraudulent account activity, suspicious transactions, and platform security threats.
• IT Infrastructure & Hosting: Cloud hosting and data storage providers who maintain the servers on which Platform data is stored. All storage is secured with appropriate technical and organisational measures.
• Customer Support Platforms: Live chat and ticketing systems that enable our support team to manage player enquiries efficiently.

6.3 Legal Disclosure. zee77 may disclose personal data to law enforcement agencies, regulatory bodies, financial intelligence units, or other government authorities where we are legally required to do so, or where we reasonably believe disclosure is necessary to prevent imminent harm, fraud, money laundering, or other criminal activity.

6.4 Business Transfers. In the event that zee77 undergoes a business restructuring, merger, acquisition, or asset sale, personal data held by zee77 may be transferred to the successor entity as part of that transaction. Affected players will be notified in advance of any such transfer where required by applicable law.

6.5 Aggregate & Anonymised Data. We may share aggregated, anonymised, or de-identified data (which cannot be used to identify any individual) with third parties for analytical or research purposes. This does not constitute sharing of personal data.

7.1 What Are Cookies. Cookies are small text files placed on your device by websites you visit. They are widely used to make websites function efficiently, to remember your preferences, and to provide website operators with analytical data about how users interact with their site.

7.2 Cookies Used by zee77. zee77 uses the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function. They enable core functionality such as account login sessions, security token validation, and fraud prevention checks. These cookies cannot be disabled without impairing Platform functionality.
• Performance & Analytics Cookies: These cookies collect anonymised data about how users navigate the Platform — including which pages are visited most frequently, how long sessions last, and which games are most popular. This data helps us improve the Platform experience.
• Functional Cookies: These cookies remember your preferences, such as your preferred language or display settings, to provide a more personalised experience on return visits.
• Session Cookies: Temporary cookies that expire at the end of your browser session. Used to maintain your login state and to track your activity within a single session for security and responsible gaming purposes.

7.3 Managing Cookies. You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, please be aware that disabling strictly necessary cookies will affect the functionality of the zee77 Platform, including your ability to log in and conduct transactions. Instructions for managing cookies are available in the help documentation of your browser.

7.4 Web Beacons. In addition to cookies, zee77 may use web beacons (also known as pixel tags or clear GIFs) in certain Platform pages or email communications. Web beacons are small electronic files that allow us to, for example, count users who have visited certain pages or opened a particular email. Data collected via web beacons is used only for internal analytics and is not shared with third parties for advertising purposes.

8.1 Technical Measures. The following technical security controls are in place across the zee77 Platform:

• All data in transit between your device and our servers is encrypted using TLS/SSL technology (minimum TLS 1.2).
• All account passwords are stored as one-way cryptographic hashes — they are never stored in plain text and are not accessible to zee77 staff.
• Financial data, including payment method details, is processed in compliance with applicable payment security standards.
• Our servers are hosted in secure data centre facilities with physical access controls, redundant power supplies, and continuous monitoring.
• Automated intrusion detection systems monitor for abnormal traffic patterns and potential security threats in real time.
• Regular vulnerability assessments and penetration tests are conducted by qualified security professionals.

8.2 Organisational Measures. Access to personal data within zee77 is restricted on a strict need-to-know basis. Team members with access to personal data are subject to confidentiality obligations. All staff who handle personal data receive appropriate data protection training.

8.3 Data Breach Response. In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected individuals, zee77 will take immediate steps to contain the breach, assess its scope, and notify affected players as soon as reasonably practicable. We will also report the breach to relevant authorities where required by applicable law.

8.4 Your Responsibilities. While zee77 implements robust security measures on our side, you also play a critical role in protecting your own data. You are responsible for keeping your account password confidential, not sharing your account credentials with any other person, and notifying us immediately at [email protected] if you suspect unauthorised access to your account.

9.1 Retention Principle. zee77 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or for as long as required by applicable legal and regulatory obligations. When data is no longer required, it is securely deleted or anonymised.

9.2 Retention Periods. The following indicative retention periods apply to the main categories of personal data held by zee77:

9.3 Dormant Accounts. If your account has been inactive for 12 months or more, it may be classified as dormant. The data associated with a dormant account is still retained for the full applicable retention period. You will be notified before any dormancy-related action is taken on your account.

9.4 Early Deletion Requests. You may request early deletion of your personal data by contacting [email protected]. We will honour deletion requests to the maximum extent permitted by law. Where legal retention obligations prevent full deletion, we will inform you of the specific data categories that must be retained and the applicable retention period.

As a registered player on zee77, you have the following rights in relation to your personal data. These rights are subject to certain limitations and exceptions under applicable law, which will be explained to you if relevant when you make a request.

• Right of Access: You have the right to request a copy of all personal data that zee77 holds about you, along with information about how it is being used. We will fulfil verified access requests within a reasonable timeframe.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. You may also update certain account details directly through your account settings.
• Right to Erasure ("Right to be Forgotten"): In certain circumstances, you may request that we delete all personal data we hold about you. This right is subject to our legal retention obligations — where we are required by law to retain data, we will inform you accordingly.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, while a rectification request is being assessed.
• Right to Data Portability: Where processing is carried out by automated means on the basis of your consent or a contract, you have the right to receive the personal data you provided to us in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where we rely on legitimate interests as the legal basis. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

10.1 How to Exercise Your Rights. To exercise any of the rights listed above, please contact our Data Support Team at [email protected] or via 24/7 live chat on the Platform. We will acknowledge your request promptly and aim to respond fully within 30 days. We may need to verify your identity before processing your request.

11.1 Age Restriction. The zee77 Platform is strictly for adults aged 21 and above. We do not know ingly collect personal data from individuals under the age of 21. Registration on the Platform is prohibited for anyone who has not yet reached their 21st birthday.

11.2 Age Verification. zee77 employs mandatory age verification procedures as part of the KYC process. All players are required to submit valid government-issued identity documents confirming their date of birth before their account can be fully activated and before any withdrawals can be processed. Players who cannot confirm their age will have their accounts suspended pending verification.

11.3 Discovery of Underage Accounts. If zee77 becomes aware, or has reasonable grounds to suspect, that a registered account belongs to an individual under the age of 21, we will immediately suspend the account, freeze any associated funds pending investigation, and permanently close the account upon confirmation. Any funds deposited by an underage player may be returned to the depositing payment source at our discretion, subject to applicable legal requirements.

11.4 Parental Guidance. Parents and guardians who believe their child may have accessed or registered on the zee77 Platform should contact us immediately at [email protected]. We will investigate the matter promptly and take all necessary action to close the account and address the situation.

12.1 Right to Update. zee77 reserves the right to update, amend, or replace this Privacy Policy at any time. Updates may be made in response to changes in applicable law, changes in our data processing practices, the introduction of new products or services, or feedback from regulators or players.

12.2 Notification of Changes. When we make material changes to this Privacy Policy, we will notify registered players by posting a prominent notice on the Platform and, where we hold your email address, by sending you a direct notification. The updated Policy will display a revised "Last Updated" date at the top of the page. We encourage you to review this Policy periodically so that you remain informed of how we handle your data.

12.3 Continued Use Constitutes Acceptance. Your continued use of the zee77 Platform following the posting of an updated Privacy Policy constitutes your acceptance of the amended terms. If you do not agree with any changes to this Policy, you should cease using the Platform and may request account closure by contacting [email protected].

12.4 Governing Language. This Privacy Policy is written in English. In the event of any conflict or inconsistency between an English version of this Policy and any translation, the English version shall prevail.

12.5 Contact Us. For any questions, concerns, or requests relating to this Privacy Policy or the way in which zee77 handles your personal data, please contact our Data Support Team at:

• Email: [email protected]
• Live Chat: Available 24/7 on the Platform
• Support Hours: 24/7 Bangladesh Standard Time (BST, UTC+6)

We are committed to addressing all privacy-related queries promptly, professionally, and in plain English.